Gaya APA

Barnes, James G.. (2001). Secrets of customer relationship management (rahasia manajemen hubungan pelanggan) . : .

Gaya Chicago

Barnes, James G.. Secrets of customer relationship management (rahasia manajemen hubungan pelanggan). : , 2001. Text.

Gaya MLA

Barnes, James G.. Secrets of customer relationship management (rahasia manajemen hubungan pelanggan). : , 2001. Text.

Gaya Turabian

Barnes, James G.. Secrets of customer relationship management (rahasia manajemen hubungan pelanggan). : , 2001. Print.